Maintenance Policy – Codepoets


After support charge:

$5 / hour for changes which doesn’t involve theme customization
$10 / hour for changes which involve hard coding in theme

Working Method

  • Official confirmation of invoice sent from client’s end
  • Initial Requirement Understanding and Data Gathering
  • First Draft of the website as per the decided template in advance
  • 50% of the total payment against the first draft (ie – 300$)
  • First Compiled List of changes from client’s end in Google Sheet.
  • Solving changes as per priority and proposing a final draft.
  • 50% of the remaining payment after the advance (ie – 150$)
  • Final Complied List of changes to mark the end of the project.
  • Remaining payment (ie – 150$)

Fixed Budget

  • The fixed budget is given for proposing the first draft.
  • We will allocate extra 30% of hours (ie 30 hours) for re-work (which remains sufficient for most of the projects).
  • If in case, reworks demand more than 30 hours after the proposed first draft, we will classify changes into two parts – bug and features.
  • Bugs will be solved without considering number of hours to be invested where as features would be considered separately post 30 hours of re-work at maintenance rates mentioned above.